Your personal data is really important to me and I understand how important it is to you. My aim is to be as clear and open as possible about what I do with your personal data and why I do it.

Definitions

“Processing” means anything that we do with your personal data – obtaining it, holding it, using it, or passing it on. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

“You” means you as an individual. You are known as the data subject within the context of the GDPR and UK data protection law.

“We” or “Our” means Me & Mo Limited. We are the data controller as defined within the context of the General Data Protection Regulation (GDPR) and UK data protection law. This means we decide how your personal data is processed and for what purposes and we are legally responsible for making sure your information is processed correctly and lawfully.

“Third party” means any individual or organisation outside of our coaching organisation

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. 

What personal data do we process?

We process different personal information depending on how you come into contact with us:

When clients undertake coaching directly with us

We will record information such as your name, age, emergency contact information, medications and treatments, mental health history, and other sensitive information. We send password protected feedback after each session and will take notes during the sessions. 

When people access our website

When visiting the Me & Mo website, cookies are used to store certain information to make the site function and improve your overall experience of our site.

Cookies are used to help us understand how people use our website so that we can enhance the user experience. They provide anonymised tracking data to third party applications like Google Analytics. For example, to capture which pages are most popular, how long people spend on each page and what links they use to access the information they are seeking.

We may also use cookies to enable the website to ‘remember’ details that you voluntarily give, such as when you complete online forms, so that you do not have to repeat the information the next time you use the website.

On occasion, we may embed content from another website, for example, a YouTube video. When using a page with such content you may be presented with cookies from the third-party website. Me & Mo does not control the dissemination of these cookies and you should check the third-party websites for more information about these.

You can set your browser to warn you before accepting cookies, or you can set it to automatically reject them. Rejecting cookies may inconvenience you in browsing our website.

You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the BBC Webwise guide which offers guidance for all modern browsers.

External links

External links are provided on this website to provide users with additional information. Me & Mo cannot guarantee that such links will always work and are not responsible for their content.

We cannot be held responsible for the privacy policies of third-party websites and we advise users to read the privacy policies of other websites before registering any personal data.

What do we use your personal data for?

We use your personal data for the following purposes:

• To respond to queries via our website
• For client consultations
• To seek client feedback
• To deliver coaching services
• To maintain financial records, invoices and payments made
• To carry out comprehensive safeguarding procedures (including due diligence and complaints handling) in accordance with best safeguarding practice
• To maintain our accounts and records

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

What is our lawful basis for using your information?

The lawful basis for processing your information falls under 5 main categories; under each we have given an example.

1. For the performance of a contract

When we enter into a coaching contract together, we have to process certain data in relation to that.

2. For compliance with a legal obligation

We have a legal obligation to keep financial records for HMRC.

3. To protect the vital interests of you or another person

If you are physically or legally incapable of giving consent, but we need to protect your vital interests, in an emergency, we may use your personal information. For example, if you are taken seriously unwell during a coaching session, we may pass on next of kin details or medical information to emergency services.

4. In the exercise of official authority or in the public interest

For example, if we felt there was a safeguarding issue, we would be required by law to inform the appropriate authorities/bodies.

5. On the basis of Consent

Special Category data (highly sensitive personal data such as mental health history, sexual orientation or ethnic origin) needs more protection. We will only process such data if it meets one of the above categories and one of the conditions below:

• The data subject has given explicit consent to the processing of their personal data for one or more specified purposes (for example, in a client consultation)
• Processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent.

How do we keep your information safe?

We will ensure that all personal information held electronically is accessed and secured by minimum strength passwords or encryption and appropriate anti-virus, anti-spyware, and firewall software. No paper documentation is kept.

How long do we keep your personal data

We endeavour to maintain only data that is relevant, accurate and up to date. We have internal processes to periodically review the data we hold and delete data that is no longer relevant to our purpose for processing. We may keep some other records for an extended period of time and others permanently if we are required to do so. For example, we will keep contracts and session notes for 5 years from the date coaching concluded.

Your rights and your personal data

 You have the following rights with respect to your personal data:

1. The right to access information we hold on you

At any point you can contact us to request the information we hold on you as well as why we have that information, who has access to the information and where we obtained the information from.

Once we have received your subject access request and proof of your identity, we will respond within one month. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee.

2. The right to correct and update the information we hold on you

If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.

3. The right to have your information erased

If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold.

When we receive your request, we will confirm whether the data has been deleted or the reason why it cannot be deleted (for example, because we need it for regulatory purpose(s)).

4. The right to object to processing of your data

You have the right to request that we stop processing your data. Upon receiving the request, we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or to bring or defend legal claims.

5. The right to data portability

You have the right to request, in writing, that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.  

6. The right to withdraw your consent to the processing at any time for any processing of data to which consent was sought.

You can withdraw your consent easily by email or phone (see Contact Details).

7. The right to object to the processing of personal data where applicable.

Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

8. The right to lodge a complaint with the Information Commissioner’s Office.

If you feel we have used your information incorrectly or without lawful basis, or you dispute our lawful basis, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Please contact us if you wish to exercise any of these rights.

Contact Details

If you have any questions regarding how we process your data, or you would like to make a subject access request, please contact us via email or in writing to:

info@askmeandmo.com or Me & Mo Limited 31 Crescent Drive North, Brighton, England, BN2 6SP

You can contact the ICO on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to this notice

We keep this Privacy Notice under regular review and we will place any updates on our website.

Disclaimer

Me & Mo is committed to the highest standards of information quality and every attempt has been made to provide up-to-date and accurate information. However, we give no warranty, either expressed or implied, as to the accuracy of the information on this website, that this site will be uninterrupted or error-free, that defects will be corrected, or that this site is free of viruses and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information.